Privacy Policy

We are committed to being transparent about how we collect and use your data. We want you to trust us with your information. This page explains how we meet the requirements of current data protection laws.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

In this Policy, the following terms shall have the following meanings:

“Cookie” means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our Site. Details of the Cookies used by our Site are set out in section 13, below;

“Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 2018 (“GDPR”)

“We/Us/Our” means Achieve Villa Ltd.

We collect:

• Questions, queries or feedback you leave, including your email address if you contact us
• If you complete one of our email forms we collect email address and other personal data such as your name and telephone number. If you have signed up for one of our email alerts we may collect information on how you use our emails – for example which links you click on.
• Your Internet Protocol (IP) address, and details of which version of the web browser you used
• Information on how you use the site, using cookies. Cookies are small pieces of information, used by most websites, to identify your computer. We do not use cookies to identify you personally. For more information please see the last section of this document.

We only collect data which helps us to communicate with you. We will never sell, trade or rent your personal information to others.

Specifically, we may use your data for the following purposes:

• Providing and managing your access to our Site
• Personalising and tailoring your experience on our Site
• Supplying our services to you (please note that we require your personal data in order to enter into a contract with you)
• Replying to emails or enquiries from you
• Supplying you with emails that you have opted into (you may unsubscribe using the link at the bottom of each email or you may opt-out at any time by emailing us directly)
• Analysing your use of our Site to enable us to continually improve our Site and your user experience.

With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email with information, news and offers on our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:

• The right to be informed about our collection and use of personal data.
• The right of access to the personal data we hold about you (see section 12)
• The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 14)
• The right to be forgotten – i.e., the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details in section 14)
• The right to restrict (i.e., prevent) the processing of your personal data
• The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation)
• The right to object to us using your personal data for particular purposes.
• Rights with respect to automated decision making and profiling
• The right to withdraw consent at any time (where relevant)
• The right to complaint to the Information Commissioner.

If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 2 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

You may access certain areas of our Site without providing any data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. You can choose to enable or disable Cookies by the giving consent in the cookie management tool we use on Site or in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Site more quickly and efficiently. For more details about Cookie we use, please read our Cookie Policy.

We may sometimes contract with other third parties to supply services to you on our behalf. These may include call centre, search engine facilities and freelancers. In some cases, these third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

We store your data on our secure servers. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected or until we no longer need to communicate with you.

UK-GDPR Article 6 (a) and (f) provide us legal basis to collect and process your personal data to provide you information about our services as these articles refer to your legitimate interest and consent.

Cookies help us to improve our website and deliver a better more personalised service

We only use cookies for analytical purposes, via Google Analytics, to find information such as:

• The number of visitors to our website
• The most commonly visited pages on our website
• On average, how long people visit our website for.

We do not enable advertising features in Google Analytics. We understand by visiting this site, you have given your “implied consent” for cookies being set on your device. It is possible to switch off cookies by setting your browser preferences. Please click here for instructions on how to do this https://www.wikihow.com/Disable-Cookies.

For more details about Cookie we use, please read our Cookie Policy.

If you would like further information on the data we hold or to change the way that we communicate with you please contact us. Our Data Protection Officer is on hand for advice and support.

Data Protection Officer
Achieve Villa Specialist Supported Living
Engine House,
2 Veridion Way,

DA18 4AL,

United Kingdom.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens’ Advice Bureau.